Order instructions

General information regarding your order process:

Thank you for being interested in our products and services! On this page you find important information about the ordering process.
To our international customers: Please note, we ship worldwide! So, if we do not currently have a listed distribution partner for your country, please feel free to contact us directly.

 

  1. Assessment of demand: 
    Together with you, we determine which of our products optimally meet your requirements. We are also happy to individually design your complete measuring stations (plant, meteorological, and soil sensors), including solar power supply and mobile data transmission, if required.

    You already know our products and you know exactly what you need? Perfect, just write us an e-mail with your wishes and continue with step 2). …
    You need our assistance first? Very good. The best way to start is to download and complete the form “Assessment of demand“ (Assessment-of-demand_&_Order-instructions_EN.doc) and send it back to us via e-mail, together with your request. Normally this information should already be sufficient and you will shortly receive our corresponding quotation. Otherwise, we will contact you immediately for further consulting.

  2. Quotation:
    Based on the jointly developed solution, we create your individual offer and arrange the desired payment method (bank transfer or credit card payment), delivery method and delivery time. If necessary, in this stage, you can still continue to make adjustments.

  3. Order placement:
    After the successful assessment of demand and our satisfying quotation, you may place your order, referring to the accepted quotation number. If “prepaid” has been agreed as a payment term, the order shall only be deemed to have been placed if, in addition to your written order, also your payment has been received in our bank account.

  4. Order confirmation:
    When you have placed your order, you will receive our order confirmation. This document denotes specification of all ordered items, delivery time, and if applicable, the date on which your payment was received in our bank account.

  5. Delivery:
    According to the agreed delivery method and delivery time, we will inform you of the completion of your order and dispatch your ordered goods. If available for the selected shipping method, you will receive your shipment number for tracking.

  6. Support during installation and operation:
    If you require further support, in addition to the supplied detailed installation and operating instructions (manuals and / or video instructions), we will be happy to assist you at any time via email, telephone or video conference.